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Get New Customers,
5-Star Reviews, and Repeat Business for Your Plumbing Business 

Your customers are making quick decisions—often during plumbing emergencies. pulseM + Customer Lobby help you stand out, earn trust, and stay top of mind.

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Plumbing leads

Built for Plumbing Pros: Deliver a 5-star Experience Every Step of the Way

Whether it’s a burst pipe or a maintenance visit, your team shows up prepared—and your customers feel taken care of.  From the first interaction to post-service follow-up, pulseM makes it easy to deliver consistent, high-quality service experiences with:  

Timely Appointment
Confirmations & Reminders

Keep customers informed with automated confirmations and reminders—so they feel reassured from the start 

Personalized Tech Bios
& Professional Branding 

Technician bios with photos, credentials, and company branding build comfort and credibility—especially in sensitive pest situations 

Clear Communication
& Post-Service Follow-Up 

Send timely updates and follow-up requests to gather feedback, earn reviews, and make customers feel cared for—even after the job is done 

Make Every Review Count 

After the job, pulseM automatically follows up to turn great service into visible, public proof. We spring in to action with:  

  • Automated review requests sent immediately after each job
  • Review support for Google, Facebook and more
  • Reputation tracking tools to stay on top of feedback

 

Whether leaving a review within pulseM’s platform or externally, users are guided through a seamless process that encourages follow-through. More reviews mean better visibility, more clicks, and more booked jobs. 

Make plumbing reviews count
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“We have received specific feedback that says ‘I chose you because of your Google reviews.’ We know pulseM has made a difference, and we’ve had customers sort through hundreds of reviews and choose us over competitors.”   

Nathan Johnson
President and Manager, Plumbing and Heating by Craig

Turn One-Time Jobs into Repeat Customers 

Customer Lobby picks up where pulseM leaves off—keeping your business in front of past clients and helping you reach new ones with:  

  • Prospect targeting to bring in qualified leads most likely to convert
  • Predictive AI that times outreach based on service history
  • Personalized direct mail and email outreach to drive repeat business 

 

It’s marketing that feels personal—without needing a full-time team to run it.  

Plumbing repeat customers

Ready to Grow?

Get more reviews, repeat business, and real results with pulseM + Customer Lobby.

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FAQ

Customer Lobby focuses on driving new and repeat customers through targeted marketing campaigns, while pulseM builds your online reputation through 5-star review generation. Together, they create a full-funnel approach to sustainable business growth.

Customer Lobby uses predictive AI to analyze your customer database and send targeted marketing campaigns that attract new customers and retain existing ones — helping plumbing businesses drive more revenue with less manual work.

We use data-driven insights and predictive modeling to identify the homeowners most likely to need your plumbing services. Our Prospect Marketing sends targeted postcards and campaigns that bring in high-quality leads ready to book.

The best plumbing marketing strategies combine targeted prospect outreach, ongoing customer engagement, and online reputation building. pulseM + Customer Lobby work together to automate these steps, improving marketing results without extra effort.

pulseM helps plumbing companies generate more 5-star reviews by automatically requesting feedback from customers after service. More positive reviews boost your online presence, build trust with new prospects, and improve SEO.

Local marketing ensures your business is seen by homeowners and businesses in your service area. Customer Lobby’s targeted direct mail and pulseM’s review generation tools strengthen your reputation and help you win more local jobs.

Yes! With pulseM + Customer Lobby you can automate direct mail, email marketing, review requests, and customer follow-ups. Automation keeps your business top-of-mind, improves customer loyalty, and increases new customer acquisition.

Winning repeat business is essential in the plumbing industry. Loyal customers are more likely to choose your services again, spend more over time, and refer others. Our Retention Marketing helps keep your brand top of mind, ensuring you stay connected with customers when they need you most.

It’s easy to start growing your plumbing business! Contact us for a free demo and see how pulseM and Customer Lobby work together to drive more leads, better reviews, and stronger customer loyalty.