CUSTOMER SUPPORT (844) 607-6319 | SALES (510) 462-2989
Say goodbye to generic, automated review requests and hello to personalized communication, giving your customers an enhanced experience.
Our review generation software boasts a range of functionalities specifically designed to drive customer engagement and get more reviews.
After scheduling the appointment, customers receive an automated confirmation with your business’s contact information. This contact card, containing information such as website, address, and phone number, is saved directly to your customer's address book. This increases retention and eliminates the need to find a different service provider when it comes time for service again.
On the day of the service, customers automatically receive a text alert with the technician’s bio and arrival time. Introducing the homeowner to their technician before their appointment offers them additional comfort and security. Our biographies can be tailored to include your company logo, technician photo or video, and technician background.
With this feature, customers can access the technician's latest positive ratings, licensing details, overall rating, and a customizable company video introduction. pulseM provides transparency that reinforces your customer’s decision to hire your company and allows them to feel confident in their choice.
Leave a lasting first impression with…
When your technician completes their job, pulseM springs into action to capture immediate feedback with automatic review requests. Promptly sending customers review requests increases the likelihood of receiving an authentic customer review.
pulseM directs customers to leave Google reviews or reviews on other popular platforms, like Facebook and the Better Business Bureau. Whether leaving a review within pulseM's platform or externally, users are guided through a seamless process that encourages follow-through.
Get More Reviews with…
The interaction doesn't end once a review is posted. pulseM, through our two-way texting tool, helps maintain a strong customer relationship, fostering loyalty and driving business growth. By checking in and addressing any additional concerns, you continue to enhance the customer’s experience.
Our chat feature lets you engage with website visitors in real-time, answering questions and guiding them through their inquiries. Our #1 review generation software makes recognizing and rewarding your top performers easier than ever.
Keep the conversation going with…
Yes, pulseM enables customers to request user reviews on platforms such as Facebook, Google, BBB, Angie’s, Home Advisor, Yellow Pages, and others.
No, Google Reviews need to be submitted directly through Google. Reviews that are not submitted through Google become internal pulseM reviews. pulseM customers can then associate these reviews with technicians that are publicly facing as part of our bio message, and through add-ons such as our web widget. Our customers have the choice to approve which reviews are displayed.
pulseM integrates with many leading Field Service Management (FSM) systems and can be configured to send automated review requests to your customers after a job is completed. pulseM also allows for manually sending a pulseCheck request for a review.
pulseM provides our customers with the tools and customization capabilities needed to maximize their chances of receiving a customer review.
Not directly. However, pulseM offers an ‘Employee Rewards’ feature that you can use to incentivize your techs to ask for reviews while in the field.
Yes, pulseM does not charge the customer a fee per review.
pulseM allows you to integrate your Google account to our platform through which you can respond to Google Reviews.
pulseM provides an integration specialist that will assist in setting up your FSM integration as part of the onboarding process.
pulseM enables users to track Review and Rating growth using a monthly or annual dashboard view. Additionally, pulseM customers can track reviews and ratings from competitors to compare against their own.
