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About pulseM

At pulseM, we believe reputation is everything—and we’re here to help you build and protect yours. Our industry-leading reputation management platform is designed specifically for service-based businesses, helping you connect with customers in a more meaningful way.  

But we’re more than just software—we’re your partner in growth. From hands-on onboarding to dedicated support, we ensure you get the most out of pulseM every step of the way. Whether you need to boost online visibility, build trust, or drive long-term success, our team is here to help.

Who Are We?

At pulseM, we’ve been serving home service providers for over a decade, offering more than just a reputation management platform—we’re true industry experts. Our solution simplifies review generation and integrates seamlessly with field service systems to automate customer feedback collection, designed specifically for the unique needs of your business.

With pulseM, you’re not just using software; you’re partnering with a team that understands your challenges and is dedicated to helping you build trust, grow your business, and stand out in today’s competitive market.

A Product Tailored for Service Business Owners

pulseM is designed especially for home service businesses looking to get more five-star reviews and retain their top talent. Our review generation software caters to home service industries such as:

HVAC

Plumbing

Electrical

Pest Control

Cleaning Services (Home, Pool, Carpet, etc.)

What sets us apart?

Expertise & Personalization

With over a decade of serving home service providers, pulseM is built specifically for your industry. We understand your challenges and offer tailored solutions to help you stand out. From personalized support to seamless integrations, pulseM is your trusted partner in building a stronger reputation and growing your business.

Effortless Communication Before Service

To make customers feel comfortable, introduce them to your technician before the service appointment. pulseM provides customers with technician details, such as video introductions and past reviews. This transparency boots confidence and trust in your home service business.

Automated Review Requests

Streamline the review acquisition process using our automated feature. This hands-off method saves time and boosts the likelihood of receiving authentic customer feedback.

Detailed Customer Journey Mapping

Gain insights into every customer touchpoint through our detailed customer journey mapping. This data-focused method offers valuable perspectives on customer and employee experiences, contributing to ongoing enhancements.

What can we help you accomplish?

Establish Brand Trust

Authentic reviews play a vital role in nurturing trust among potential customers. pulseM’s tools for generating reviews ensure the collection of genuine feedback that highlights your business’s strengths, especially on social media and Google reviews.

Boost Customer Interaction

pulseM’s solutions for customer engagement cultivate a deeper bond with your clientele. By offering functions such as chat widgets and two-way messaging, we facilitate natural lead generation and encourage customer loyalty.

Stand Out From the Competitors

Distinguish your business from the crowd with pulseM’s influence. Our advanced online tools for review generation will enhance your business’s natural reviews, propelling it to the forefront and significantly improving your market standing.

Maximize Your Reach and Retention

pulseM builds trust with reviews and real-time engagement—but why stop there? Smart marketing can help you reach new prospects and keep past customers coming back, driving long-term growth. Ask us how Customer Lobby can help you grow!

A Product Tailored for Service Business Owners

We concentrate solely on getting you results.

Online reviews directly link to the organic growth your company gets from referrals. Having more reviews than your competitors signals credibility to potential customers looking for your services. That’s why we focus on the number of reviews your business gets and how it affects your bottom line to gauge success on the platform.

Review Velocity

The frequency and volume of reviews your business receives over a certain period. We like to follow a 7-day cycle to track in real-time how you are stacking up against your competitors.

Review Monetization

How much your business has grown organically as a direct result of the referral business from reviews you have received.

A Message from Our Founder 

At pulseM, our mission is to fuel the growth of your trade business by helping you expand and hire more talent. Your success is our success, and we ensure your growth by delivering the best results in the industry—guaranteed!

“We thoroughly enjoyed this product and it has been instrumental and evolving our ability to gain reviews, make a great first impression and connection with a customer, and get an actual 'pulse' on how the customer feels after a project. The widget is on our site and works great.”

Joshua Campbell

Rescue Air Heating & Cooling

Get To Know Us

Connect with us on social media to see how pulseM transforms customer interactions. Our active online presence offers a glimpse into our community and the success stories of businesses like yours.