Seamless Pre-Service Communication
To put your customers at ease, familiarize them with your technician before the service appointment. With pulseM, customers receive technician insights, including video introductions and previous reviews. This level of transparency builds confidence and trust in your home service business.
Comprehensive Review Management Platform
With pulseM, you can monitor and manage your reviews from a centralized dashboard. Analyze customer feedback across platforms like Google and Facebook to quickly address problem areas and maintain your online reputation.
Automatic Review Requests
Simplify the process of acquiring reviews with our automated review request feature. This no-touch approach saves time and significantly increases the chances of getting genuine customer feedback.
Detailed Customer Journey Mapping
Understand every touchpoint in the customer’s experience with our detailed customer journey mapping. This data-driven approach provides valuable insights into customer and employee experiences, aiding in continuous improvement.