Capture customer emotion.
Increase social media reviews.
Ensure employee accountability.
Build a stronger internet presence.
100% more reviews in three months
50% minimum homeowner participation
Only 60 seconds of customer's time
Our customers are raving about pulseM
How it Works
A step-by-step walkthrough
Customers expect to know who is coming and when
Before the service
Familiarize the homeowner
Before the service has even begun, the homeowner receives a short profile of the tech. The homeowner will then know who to expect and can read selected reviews from past customers. Homeowners can receive either an email or a text message and immediately know who will be visiting their home.
Get customer sentiment sooner than later
After the service
Instantly get feedback in real time from the customer's mobile phone
Why leave it up to chance?
No one wants a customer to leave a review for the wrong business.
If you didn't ask for a review, our technology will
We've got you covered
pulseM's automation and artificial intelligence manages your reputation day-and-night
Boost revenue with positive reviews
Customers trust online reviews as much as personal recommendations, and are more likely to go with a business with outstanding reviews.
With pulseM happy sentiments get directed straight to their social media of choice to leave a review.
The homeowner can also choose to leave an internal review instead of social media.
Prevent bad reviews from hurting your bottom line
Negative reviews are harmful for any business. They affect your reputation, trustworthiness, and can drive away potential customers.
With pulseM neutral or negative sentiments are captured internally.
An alert is then sent to notify you, the business owner, to take action and remedy the issue the homeowner might be facing.
Reviews working overtime for you
Fully integrated with these social media channels:
Diversify your social media reviews
We get you a nice mix of spoken and written reviews across multiple popular social media channels, all of which get indexed for SEO benefits. Recent reviews can then be shown on technician bios and showcased on your website.
Google structured data
Boost Organic SEO by constantly feeding Google up-to-date and relevant user-generated content, improving your rankings in Google search results.
The window to your best reviews
Showcase your top reviews front and center on your website. Let potential customers see the amazing, recent, local reviews written about your company.
Google my business
Display your reviews, ratings, photos, business and contact information to the right of Google search results as a feature card when customers search your business. All the information they need to know as soon as they need to know it.
Social media curation
Automatically collect reviews from external social media channels like Google and Facebook and consolidates them into the Web Widget so customers can see how awesome your technicians are.
Automatically post your best reviews onto your Facebook page as a new post, keeping your Facebook content fresh and up to date.
Know the pulse of your business
Feedback is received by pulseM and work begins. The data is analyzed by pulseM, and negative reviews are specially routed to help solve the problem quickly.
Employee engagement and gamification
Points reflect performance. Keep your employees accountable while creating a healthy, competitive atmosphere with live leaderboards.