PRIVACY POLICY

Effective Date: May 20, 2016

 

Speetra, Inc. is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of our customers and users’ data.  This privacy policy covers all information collected on www.pulsem.me, including information collected by the Speetra, Inc pulseM line of products, and the use of such information by Speetra, Inc. and its affiliates and designees.

 

General Conditions & Opt-In

 

pulseM services can be provided through email, SMS, MMS, QR Code or through the Web. These conditions apply to all mediums. To opt in, end users will text a code to the telephone number provided by Speetra’s customer. There may be other registration methods via email, web, etc. You will receive an immediate confirmation for registration into our system and will be ready to receive communications from our customers.

Message and data rates may apply. Text STOP to the same number to opt out of the Service at any time. 

 

For support, email support@pulsem.zendesk.com

 

Notice

 

When personal information is collected, Speetra or our customer will inform you at the point of collection the purpose for the collection. Speetra will not transfer your personal information to third parties without your consent or the consent of our customer.

 

In most cases we will provide you with the opportunity to “opt in” prior to receiving sentiment, story collection, polling, voting campaigns, direct marketing, email newsletter or market research information. At the very minimum, we will always give you the opportunity to “opt out” of receiving such materials. This means we assume you have given us your consent to collect and use your information in accordance with this Privacy Policy unless you take affirmative action to indicate that you do not consent, for instance by texting STOP, END or similar message, clicking or checking the appropriate option or box at the point of collection.

 

Information Collection

 

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, occupation, industry, personal interests, and other information when needed to provide a service or product or carry out a transaction you have requested.

 

When you or our customers browse our website, you do so anonymously, unless you have previously registered with us. We do not automatically collect personal information, including your email address. We may log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there, but we do not link your IP address to any personal information unless you have registered with us. Like many other commercial websites, the Speetra website may use standard technologies, such as “cookies” and other HTML tools, to collect information about how you use the site or to record that you opened an email marketing message.  These technologies may include technologies provided by third-parties.

 

Speetra collects personal information when our customers register with Speetra for a pulseM Member account, when end users use certain products or services, when you ask to be included in an email or other mailing list, when you submit an entry for a sweepstakes or other promotion, or when you submit your personal information to us for any other reason. From time to time, Speetra receives personal information from business partners and vendors. Speetra only uses such information if it believes that such information has been collected in accordance with acceptable privacy practices consistent with this Privacy Policy and applicable laws.

 

Do Not Track Disclosure

 

Some web browsers have a “Do Not Track” feature.  This feature broadcasts a signal to the websites you visit that you do not want to have your online activity tracked.  Speetra’s website does not respond to Do Not Track signals.[JS1] 

 

Choice and Information Sharing

 

Visitors to the Speetra site may request more information by filling out one or more of our available online forms. Forms on the site include: a contact us form or a schedule a demo form. The same information is requested regardless of which form is filled out. The standard information requested by forms are: first name, last name, email, phone, company, and number of employees. The information collected through these forms is used solely to contact the visitor to resolve any questions and/or comments that they might have.

 

Companies using Speetra’s products to collect sentiment are given the option to share personal information. Information may include one or more items such as first name, last name, address, phone, and email. Users providing sentiment or answering any campaign through mobile phone or email to a company using Speetra’s products can choose to provide their user information or can opt-out and choose to be anonymous. Companies use this information to provide follow-up to their customers and/or employees that post feedback.

 

Company administrators using Speetra’s products must provide a first name, last name, email address, and password to log in to a Speetra product. This information is kept confidential and is only used to help identify and access Speetra’s product functionality.

 

Except as described above, Speetra does not share users’ personal information with third-parties.

 

You may opt-out of having your personal information shared with third-parties for marketing purposes by us sending an email to support@pulsem.zendesk.com with the subject line “Opt-Out Request”.  Please include your first name, last name, email address and a statement that you are choosing to opt-out of having your personal information shared with third-parties for marketing purposes.

 

Children

 

Speetra, Inc. is a family-friendly company and does not publish information that is not suitable for children or minors. For example, pornography, offensive language, graphic pictures, or violence are not published on Speetra’s website. Our websites do not target and are not intended to attract children under the age of 13. Speetra does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

 

Legal Disclosure

 

We reserve the right to disclose personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.

 

 

 

 

ACCESS AND DATA INTEGRITY

 

Your Account Access

 

Usernames and passwords are stored in our databases. All passwords are encrypted. Account information is used by our customers to access their client account and to facilitate communication. Company administrators have permission to make corrections or changes to their account information as needed. User information is stored only when a user voluntarily gives this information for use by a client company. Speetra staff may access user and customer account information for the purpose of assisting customers or users or for servicing the Speetra system. No account information is released outside of the Speetra, Inc. system.

 

Access to Personally Identifiable Information

 

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support team at support@pulsem.zendesk.com.

 

SECURITY

 

The security of your personal information is important to us. We follow general accepted industry standards including software and physical safeguards to protect the personal information submitted to us, both during transmission and once we receive it and expect our vendors to do the same. No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site or questions regarding this Privacy Policy, you can email us at  support@pulsem.zendesk.com or send a letter to:

 

Speetra, Inc.

Attn: Customer Support

17330 Preston Road

Suite 200D

Dallas, Texas 75252

 

No party other than Speetra, Inc. and participating customers are allowed to access information stored on our servers. Doing so is a violation of federal and state law. Speetra, Inc. has taken precautions by placing security measures and firewalls on all network servers in an attempt to prevent outside parties from accessing private information. In the event of a breach of security or attempted breach of security, Speetra, Inc. will press charges to the fullest extent against those parties illegally accessing information on our servers, both civilly and criminally.

 

Speetra, Inc. appreciates your confidence in us as a web portal and anonymous communication service.