Times have changed. Today, the majority of consumers now prefer to communicate with service companies via text. We’ve made it possible for businesses like yours to expand your reach and gain more leads.
Prior to the appointment, the customer will automatically receive a short profile of his or her technician. The customer will know exactly who to expect and when to expect them, putting them in a good mood before you even step in the door. You have the ability to customize everything in your pulseM Bio including your company logo, technician photo, biographical information, and even videos!
After the appointment, your customer will automatically receive a PulseCheck review request by text and email. Happy customers are automatically guided to the social media channels you choose where they can leave a 5-star review in seconds. Unhappy reviews are contained internally and you are immediately notified.
100% increase in customer reviews in the first 3 months.
65% review request response rate. Higher than any other platform!
Contain negative reviews and receive instant notifications.
Capture audio and video reviews with natural language processing.
Happy Customers customers are pushed to social media where they can leave you a positive review. If they don’t have social media, they can leave an internal review.
Negative reviews are harmful to any business. They affect your reputation, trustworthiness, and can drive away potential leads. With pulseM, negative and neutral feedback is captured before it hits Google and/or social media. Additionally, you will be instantly alerted so you can take action and solve the customer’s problem.
pulseM continues to work after you’ve earned a review. New, positive reviews are pushed out on Google, social media, and your website through pulseM’s exclusive web widgets. All reviews are indexed through Google Structured Data which boost your SEO and organic rankings by feeding Google up-to-date and relevant user-generated content. Our web widgets, including pulseM Dash, pulseM WebChat, and the pulseM Review Widget all seamlessly integrate with your existing website and allow you to perpetually market to new customers.
Showcase your top reviews front and center on your website. Let potential customers see the amazing, recent, and local reviews written about your company.
Broadcast your service, activity, reviews, and promotions to customers.
Promote happy customers to attract new ones. Get custom curated social media posts highlighting your best and most recent internal reviews.
Let potential customers ask questions on your site then move the conversation directly to SMS text.
Your best reviews are promoted on Facebook as fresh content
People never have to leave your website to see your reviews
All reviews are indexed by Google leading to more ‘stars’
Every review helps increase your business’ Google local ranking
Create a fun and competitive work environment within your team while improving your customer service. Utilize the built-in gamification features in your pulseM dashboard to track performance, incentivize employee, and retain top performers.