Customer Success Manager

pulseM - Dallas, Texas

The Customer Success Manager showcases a passion for success while fostering meaningful relationships and solving problems. You must be highly capable of wearing multiple hats, prioritizing objectives, and being a self-starter. This is an exciting opportunity to work with a rapidly growing software company with a product that’s revolutionizing its industry.

WHAT YOU WILL DO
  • Account Management – Provide dependable and superb customer care throughout the lifetime of customer accounts, ensuring each customer receives high-quality support and attention.
  • Promote Customer Loyalty – Develop and maintain substantial relationships in order to foster growth and success for all parties, progressively building strong alliances and promoting brand loyalty.
  • Technical Aptitude / Troubleshooting – Understands technology and can pick up new technology quickly. Strong sense of logic, highly capable of diagnosing and solving problems.
  • Support Customer Retention – Oversee customer account statuses and usage to ensure customers are using pulseM effectively, affirming customer success while averting controversy.
  • Facilitate Customer Adoption – Learn and appreciate customer’s circumstances (their industries, objectives, obstacles, and perks), and proactively administer consultation such as best practices, tips-and-tricks, business insights, and promote pulseM features relevant to addressing their needs and encouraging success.
  • Materialize Customer Success Initiatives – We appreciate originality and advocate the expression of new ideas and processes, especially when it comes to improving our service commitment to our customers.
REQUIREMENTS
  • Hard working, self-starter, ambitious, humble, and motivated.
  • Team player attitude with an entrepreneurial spirit.
  • Exceptional ability to develop and maintain relationships with a wide range of personalities.
  • Strong organizational and problem-solving skills.
Nice-to-Have Skill: MARKETING
  • Experience in Digital Marketing strategies, design, campaigns, and execution
  • Experience in Social Media management, content creation, and capabilities
  • Design and creation of both digital and non-digital materials
  • Brand Building expertise and experience
Nice-to-Have Skill: SALES
  • Good foundational experience in technology and/or providing support
  • Strong ability to quickly pick up new technology and explain it to non-technical professionals
Nice-to-Have Skill: SALES
  • Sales experience
  • Expert at understanding their product and creating interest
  • Unyielding desire to succeed

How to apply...

Email your latest résumé/CV and contact information to [email protected].