Customer Success Manager

pulseM - Dallas, Texas

The Customer Success Manager showcases a passion for success while fostering meaningful relationships and solving problems. You must be highly capable of wearing multiple hats, prioritizing objectives, and being a self-starter. This is an exciting opportunity to work with a rapidly growing software company with a product that’s revolutionizing its industry.

WHAT YOU WILL DO
  • Account Management – Provide dependable and superb customer care throughout the lifetime of customer accounts, ensuring each customer receives high-quality support and attention.
  • Promote Customer Loyalty – Develop and maintain substantial relationships in order to foster growth and success for all parties, progressively building strong alliances and promoting brand loyalty.
  • Technical Aptitude / Troubleshooting – Understands technology and can pick up new technology quickly. Strong sense of logic, highly capable of diagnosing and solving problems.
  • Support Customer Retention – Oversee customer account statuses and usage to ensure customers are using pulseM effectively, affirming customer success while averting controversy.
  • Facilitate Customer Adoption – Learn and appreciate customer’s circumstances (their industries, objectives, obstacles, and perks), and proactively administer consultation such as best practices, tips-and-tricks, business insights, and promote pulseM features relevant to addressing their needs and encouraging success.
  • Materialize Customer Success Initiatives – We appreciate originality and advocate the expression of new ideas and processes, especially when it comes to improving our service commitment to our customers.
REQUIREMENTS
  • Hard working, self-starter, ambitious, humble, and motivated.
  • Team player attitude with an entrepreneurial spirit.
  • Exceptional ability to develop and maintain relationships with a wide range of personalities.
  • Strong organizational and problem-solving skills.
Nice-to-Have Skill: MARKETING
  • Experience in Digital Marketing strategies, design, campaigns, and execution
  • Experience in Social Media management, content creation, and capabilities
  • Design and creation of both digital and non-digital materials
  • Brand Building expertise and experience
Nice-to-Have Skill: SALES
  • Good foundational experience in technology and/or providing support
  • Strong ability to quickly pick up new technology and explain it to non-technical professionals
Nice-to-Have Skill: SALES
  • Sales experience
  • Expert at understanding their product and creating interest
  • Unyielding desire to succeed

How to apply...

See that contact form to the right? Fill it out and submit it. Let us know some stuff about you. Show your fortitude by calling us too. You know, why not?