Modern reputation management with proven results.

A Revolutionary Approach to Mobile Customer Engagement

 
 
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Capture customer emotion.

Increase social media reviews.

Ensure employee accountability.

Build a stronger internet presence.

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100% more reviews in three months

50% minimum homeowner participation

Only 60 seconds of customer's time

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Our Clients Say it Best

 
 
 
 
 

How it Works

A step-by-step walkthrough

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Bio Sent Before Service

Before the service has even begun, homeowners receive a short bio of the tech. The customer then knows who to expect and can read selected reviews from past homeowners.

 
 

 
 

Instant Reviews From Mobile

As soon as the service is finished, the homeowner can easily and instantly review the quality of the service. 

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Feedback Campaign After Service

 
 

After the tech has left the home, a feedback campaign is sent to the homeowner's mobile phone. The homeowner can quickly answer how satisfied they were with the service.

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Happy sentiments get directed straight to their social media of choice to leave a review. 

The homeowner can also choose to leave an internal review instead of social media.

 
 

 
 
 

Neutral or negative sentiments are captured internally.

An alert is then sent to notify you, the business owner, to take action and remedy the issue the homeowner might be facing.

 
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Internal and Social Media Reviews

We get you a nice mix of internal spoken and written reviews and external social media reviews, all of which get indexed for SEO benefits. These reviews can then be shown on tech bios, streamed to your website, or used by pulseMWeb to further strengthen your online presence.

 

Fully integrated with these social media channels:

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Powerful Analytics

Feedback is received by pulseM and work begins. The data is analyzed by pulseM, and negative reviews are specially routed to help solve the problem quickly.

 
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Points Reflect Performance

Keep your employees accountable while creating a healthy, competitive atmosphere with live leaderboards.